Terms & Conditions

When you purchase a VI2IONAI GPS tracking device, you receive:

Hardware Purchase

1. Hardware is purchased outright — you own the device once payment is received in full.
2. Prices are in Australian Dollars (AUD) inclusive of GST unless stated otherwise.
3. Payment must be made at the time of purchase via Stripe or PayPal.
4. A tax invoice will be issued upon receipt of payment.

Monthly Subscription

1. Use of the VI2IONAI platform and SIM data services requires an active monthly subscription.
2. The monthly fee covers SIM data charges and access to the VI2IONAI software platform.
3. Subscription fees are due and payable by the 30th of each month.
4. There is no lock-in contract. You may cancel at any time with 30 days written notice to sales@vi2ionai.com.au.
5. Access to the platform will cease at the end of the final paid month upon cancellation.
6. VI2IONAI may vary the monthly fee with 30 days written notice.
7. Failure to pay by the due date may result in suspension of platform access and SIM services.

Manufacturing Defects

1. VI2IONAI warrants hardware is free from manufacturing defects at the time of delivery.
2. Defects identified within 12 months of purchase will be repaired or replaced at no cost.
3. To make a warranty claim, contact sales@vi2ionai.com.au with proof of purchase.
4. VI2IONAI will assess the claim within 5 business days.

What Is Not Covered

• Physical damage caused by the customer, drivers, or third parties
• Damage from improper installation, tampering, or unauthorised modification
• Loss or theft of the device
• Water damage beyond the device's rated IP protection
• Normal wear and tear

1. Change of mind returns are accepted within 30 days of purchase, provided the device is unused and in original packaging.
2. Return shipping costs for change of mind returns are the customer's responsibility.
3. Refunds will be processed within 5 business days of receiving the returned item.
4. Devices that have been installed, activated, or used are not eligible for change of mind returns.

1. To the extent permitted by law, VI2IONAI's liability is limited to the purchase price of the hardware.
2. VI2IONAI is not liable for any indirect, consequential, or economic loss.
3. Network coverage is dependent on Telstra's 4G LTE network.
4. Nothing in these terms excludes rights under the Australian Consumer Law.

1. VI2IONAI handles personal information in accordance with the Privacy Act 1988 (Cth).
2. Fleet tracking data is owned by the customer.
3. The customer is responsible for ensuring drivers consent to vehicle tracking.

1. These terms are governed by the laws of New South Wales, Australia.
2. VI2IONAI may update these terms at any time. Continued use constitutes acceptance.