Privacy Policy

Vi2ionai Pty Ltd ("Vi2ionai", "we", "us", "our") operates the website at vi2ionai.com.au and provides fleet GPS tracking, AI dash cam, and asset management services to Australian businesses.

This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information as described in this policy.

We may collect the following personal information:

• Your name, email address, phone number and company name (when you submit an enquiry or create an account)
• Fleet and vehicle information provided during onboarding or device registration
• GPS location data generated by our tracking devices installed in your vehicles
• Payment and billing information processed securely through our payment providers
• Technical data including IP address, browser type, and pages visited on our website
• Communications you send to us via email, phone or contact forms

We use your personal information to:

• Provide, operate and improve our fleet tracking services
• Process enquiries, quotes and orders
• Send service notifications, alerts and account communications
• Send marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and resolve disputes
• Analyse website usage to improve our platform

We will not use your personal information for any purpose that is inconsistent with what we have told you, unless you have provided consent or we are required to by law.

We may share your information with:

• Service providers — including cloud hosting, payment processing and email delivery partners who act on our instructions
• GPS hardware suppliers — device provisioning data may be shared with manufacturers to activate and support your devices
• Legal authorities — where required by law, court order or regulatory requirement
• Business transfers — in the event of a merger, acquisition or sale of assets, subject to confidentiality obligations

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

Your personal information is stored on servers located in Australia. We implement technical and organisational measures to protect your data including:

• HTTPS encryption for all web traffic (TLS 1.2+)
• Password hashing using bcrypt
• Access controls limiting staff access to data on a need-to-know basis
• Regular automated database backups
• Firewall and intrusion detection on our servers

While we take reasonable precautions, no method of internet transmission is 100% secure. Please contact us immediately if you suspect your account has been compromised.

Our website uses cookies and similar technologies to:

• Remember your preferences and login state
• Analyse traffic patterns and improve the site experience
• Provide relevant content and features

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

We do not use Google Analytics or other third-party tracking scripts that share data with advertising networks.

We retain personal information for as long as necessary to provide our services and comply with legal obligations:

• Account data — retained while your account is active and for 7 years after closure (tax/legal requirements)
• GPS location history — retained for 90 days by default; extended retention available on request
• Enquiry form submissions — retained for 2 years
• Website access logs — retained for 90 days

When retention periods expire, data is securely deleted or de-identified.

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of direct marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For material changes, we will notify customers via email or a prominent notice on our website.